How e commerce is changing consumer buying behaviour marketing essay

This is the text of my keynote speech at the 34th Chaos Communication Congress in Leipzig, December You can also watch it on YouTube, but it runs to about 45 minutes. As a working science fiction novelist, I take a professional interest in how we get predictions about the future wrong, and why, so that I can avoid repeating the same mistakes. Science fiction is written by people embedded within a society with expectations and political assumptions that bias us towards looking at the shiny surface of new technologies rather than asking how human beings will use them, and to taking narratives of progress at face value rather than asking what hidden agenda they serve.

How e commerce is changing consumer buying behaviour marketing essay

One of the key points in the start of was inwhere Ray Tomlinson sent the very first email and his technology set the platform to allow people to send and receive files through different machines [8]. However, the more recognisable period as being the start of Digital Marketing is as this was where the Archie search engine was created as an index for FTP sites.

In the s, the storage capacity of computer was already big enough to store huge volumes of customer information. Companies started choosing online techniques, such as database marketingrather than limited list broker. However, the manual process was not so efficient.

In the s, the term Digital Marketing was first coined, [10]. Marketers were also able to own huge online customer data by eCRM softwares after the Internet was born. Companies could update the data of customer needs and obtain the priorities of their experience.

In the s, with more and more Internet users and the birth of iPhonecustomers started searching products and making decisions about their needs online first, instead of consulting a salesperson, which created a new problem for the marketing department of a company.

In addition, a survey in in the United Kingdom found that most retailers had not registered their own domain address. Inthe concept of marketing automation was raised to solve the problem above.

Marketing automation helped companies segment customers, launch multichannel marketing campaigns and provide personalized information for customers. However, the speed of its adaptability to consumer devices was not fast enough.

The change of customer behavior improved the diversification of marketing technology. The term digital marketing has grown in popularity over time.

In the USA online marketing is still a popular term. In Italy, digital marketing is referred to as web marketing. Worldwide digital marketing has become the most common term, especially after the year Online communities and social networks allow individuals to easily create content and publicly publish their opinions, experiences, and thoughts and feelings about many topics and products, hyper-accelerating the diffusion of information.

Retailers are increasingly focusing on their online presence, including online shops that operate alongside existing store-based outlets.

How e commerce is changing consumer buying behaviour marketing essay

The "endless aisle" within the retail space can lead consumers to purchase products online that fit their needs while retailers do not have to carry the inventory within the physical location of the store.

Solely Internet-based retailers are also entering the market; some are establishing corresponding store-based outlets to provide personal services, professional help, and tangible experiences with their products.

Research suggests that customers spend more than double when purchasing through an omni-channel retailer as opposed to a single-channel retailer, and are often more loyal. This could be due to the ease of purchase and the wider availability of products.

Online customer research into products is particularly popular for higher-priced items as well as consumable goods like groceries and makeup. Consumers are increasingly using the Internet to look up product information, compare prices, and search for deals and promotions.

The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses.

It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand. Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned.

The potential reach of social media is indicated by the fact that ineach month the Facebook app had more than million average unique users and YouTube had over 97 million average unique users.

How e commerce is changing consumer buying behaviour marketing essay

Information is easy to access at a fast rate through the use of digital communications. Through Digital communications it creates a Multi-communication channel where information can be quickly exchanged around the world by anyone without any regard to whom they are.

This interactive nature allows consumers create conversation in which the targeted audience is able to ask questions about the brand and get familiar with it which traditional forms of Marketing may not offer.

To reach the maximum potential of digital marketing, firms use social media as its main tool to create a channel of information. Through this a business can create a system in which they are able to pinpoint behavioral patterns of clients and feedback on their needs.

Relative to this, creating a social media page will further increase relation quality between new consumers and existing consumers as well as consistent brand reinforcement therefore improving brand awareness resulting in a possible rise for consumers up the Brand Awareness Pyramid.

Yet brands must be careful not to be excessive on the use of this type of marketing, as well as solely relying on it as it may have implications that could negatively harness their image.

Brands that represent themselves in an anthropomorphizing manner are more likely to succeed in situations where a brand is marketing to this demographic. As digital marketing is dependent on technology which is ever-evolving and fast-changing, the same features should be expected from digital marketing developments and strategies.

This portion is an attempt to qualify or segregate the notable highlights existing and being used as of press time.Free fair trade papers, essays, and research papers. Business Week. Since its inception in , the founders and directors have truly shown a different way of doing things, blurring the borders between providing traditional marketing services and working as a business development partner.

Abstract: We're living in yesterday's future, and it's nothing like the speculations of our authors and film/TV vetconnexx.com a working science fiction novelist, I take a professional interest in how we get predictions about the future wrong, and why, so that I can avoid repeating the same mistakes.

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